Join alongside 1000+ customers, happy customers, in providing a unique experience to your customers by providing customer services on the go. Surbo chat app allows you to perform live chats with your agents, mark them as a lead or log an issue in the form of a ticket. While being in an active chat users can send documents or images to the customers from their mobile app, transfer the chat to their teammates, ask a query with their teammates via an internal comment and tag a chat to list them categorically for reporting purposes and can do much more. With a dynamic dashboard, user can view their performance KPIs like total chats, unique customer, average time spent on a chat etc being updated instantly.User can also view their chat history through the archive chat section. Moreover, they can address the queries missed during their offline hours by sending them a notification push telling their customers that we are back online. All in all surbo chat provides an array of features like Dynamic dashboard; Live chat with integrations with apps like Line, WhatsApp, Facebook messenger, Twitter bot, web bot, line etc, along with a unique set of features; Save repetitively used messages as canned responses; store messages when your agents are offline and send whitelisted push notifications to customers to re-engage with them; Supervise and tip-off features allowing managers to supervise live conversations of their agents on the go, to make your customer have a support experience like never before!
Surbo Live Chat
